Return and Refund policy

Because all our work is produced specifically for each customer, returns and refunds are not available. Once client fees have been paid, research, planning and team allocations are made, which are not labelled in the quotation documents but are part of the project work.  All fees paid are non-refundable.

Cancellation Policy

We will work with our clients to help ensure that every single one of them is completely happy with the work we produce. In the unlikely event that we are unable to satisfy the customer’s needs, cancellation of the project must be made in writing by the client. In the event that work is postponed or cancelled at the request of the Customer, we reserve the right to retain all monies paid to date. In the event that more than the amount of the deposits worth of the anticipated work is completed, additional payment will be due, based on the percentage of work completed. If additional payment is due, this will be billed to the client within 7 days of notification of  cancellation.

Delivery Policy

Due to the electronic and virtual nature of our work, no physical product will be delivered. The Client must work with us to complete the website in a timely manner. In some cases, delays receiving materials or other circumstances can slow the process of development. However, assuming no delay of the signing of the contract and securing the deposit, we agree to make all reasonable efforts to complete each project in a timely manner. We reserve the right to cancel the contract at cost to the client should significant delays be experienced that are outside the developer's control. Examples include, but are not limited to:

  • lack of detailed documentation on the subject matter where requested
  • lack of logos or design ideas where requested
  • lack of return communication or correspondence
  • failure to make required decisions
  • significant illness
  • acts of God
  • other significant disruption

Upon any of these circumstances payment for all work already completed will be calculated and the final bill will be modified, all existing payments will be forfeit.

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